Community Relations Representative

Essex Property Trust•San Francisco, CA

8d•$27 - $31•Onsite

About The Position

The Community Relations Representative is the primary in-person point of contact for residents and prospective residents, helping deliver a positive experience throughout the customer life cycle. The role manages resident communications and inquiries, supports move-in and move-out processes, and assists with community operations and customer satisfaction. Work is conducted primarily in person at an assigned Essex office, with virtual communication used when in-person contact is not possible. The representative works with the Community Management Team and internal departments, manages portfolio tasks and calls through Funnel, supports occasional resident events and property notices, and handles confidential information professionally. The role requires compliance with company procedures and applicable laws, regular attendance, and on-site work at least five days per week. Travel is required for occasional meetings, training, and community visits. The schedule must be flexible and include weekend availability.

Requirements

High school diploma or equivalent required.
One year of experience in a customer service environment preferred.
Commitment to exceptional customer service and helping people.
Strong organizational and time-management skills, including the ability to manage multiple responsibilities.
Ability to work independently and collaboratively in a centralized, high-volume hub environment.
Must work on-site in the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Ability to use a personal smart device for property operations and communication apps.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options and make decisions based on procedures, company policies, and business practices.
Strong organization and demonstrated project management skills.
Ability to exercise initiative and meet job requirements and assignments.
Availability for a flexible schedule, including weekends.
Regular, consistent, and timely attendance is required.

Nice To Haves

College degree preferred.

Responsibilities

Serve as the primary in-person contact for residents.
Manage communications and inquiries through the customer relationship management (CRM) system.
Facilitate move-in and move-out processes, including paperwork, in-person identification checks, and answering resident questions.
Address resident questions and concerns promptly and professionally in person or virtually when necessary.
Manage and respond to portfolio tasks and calls through Funnel within required response times and company standards.
Maintain in-depth knowledge of assigned communities, including property-specific features and operations.
Collaborate with the Community Management Team to support community operations and customer satisfaction targets.
Assist with organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Occasionally post notices across the property portfolio.
Perform other assigned duties and special projects supporting community operations and resident satisfaction.
Comply with company policies and procedures and applicable laws, including Fair Housing, landlord-tenant regulations, local building codes, OSHA standards, and EEOC requirements.
Maintain regular, consistent, and timely in-person attendance.
Collaborate with coworkers in person and virtually to achieve customer goals.
Travel for occasional meetings, training, and community visits.