Community Relations Associate

Citi • Miami, FL

1d • $81,600 - $122,400 • Onsite

About The Position

The Community Relations Associate is a member of Citi’s Community Investing & Development (CID) team, which works to enhance Citi’s positive social impact through community partnerships, philanthropy and volunteerism. Reporting to the Director for International Community Relations, the Associate primarily supports coordination and execution across the International Community Relations portfolio. This includes portfolio tracking, executive briefings, stakeholder engagement and market intelligence, events and volunteer activities, and relationship and pipeline tracking to provide visibility and follow-through on key priorities.

The Associate also serves as an on-the-ground resource for Community Relations activities in South Florida, supporting CRA-related volunteer events, community development service delivery, logistics, coordination and documentation in collaboration with the U.S. Market Manager and relevant internal partners.

Requirements

• At least 3 years of relevant professional experience in community relations, community development, philanthropy, social impact, public policy, stakeholder engagement, corporate communications or a related field.
• Strong proficiency in Microsoft Office, including PowerPoint, Excel, Word and Outlook, and ability to quickly learn new systems and leverage AI-enabled tools.
• Self-starter with strong attention to detail and ability to work independently while managing multiple priorities.
• Excellent organizational, coordination and project management skills.
• Strong written and verbal communication skills, with the ability to interact professionally with colleagues and external stakeholders.
• Ability to manage competing priorities, exercise sound judgment and consistently meet deadlines in a fast-paced environment.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Bilingual Spanish and English language skills.

Responsibilities

• Track strategic priorities, commitments, deliverables, decisions and key initiatives across markets, ensuring timely follow-through and escalation when needed.
• Develop, coordinate and maintain executive-ready briefings, presentations, talking points, meeting materials and strategic communications for senior stakeholders and leadership engagements.
• Track and report stakeholder engagement and community-related market intelligence across international markets, consolidating insights, relationship activity and follow-up actions.
• Manage internal Customer Relationship Management (CRM) tools and stakeholder engagement pipelines, maintaining accurate and timely visibility into relationships, opportunities, engagements, commitments and next steps; prepare reports and insights for portfolio and leadership review.
• Coordinate reporting and content development for year-round volunteering and Community Relations initiatives across international markets, maintaining visibility into activity, participation, commitments and market execution.
• Support event and conference management across the international portfolio, including engagement planning, briefing materials, stakeholder coordination, action tracking and post-event follow-through.
• Coordinate across Community Relations colleagues and other internal stakeholders, connecting international market activity with broader priorities and supporting effective follow-through.
• Support South Florida Community Relations and CRA-related volunteer activities, including community development service delivery and tracking, volunteer event logistics and documentation, in collaboration with the U.S. Market Manager and internal partners.
• Assist the U.S. Market Manager in building and maintaining community relationships through stakeholder coordination, administrative and logistical support, and tracking commitments and follow-up actions.

Benefits

• Medical, dental and vision coverage
• 401(k)
• Life, accident and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level