CNB Bank, Community Office Assistant Manager

CNB Financial Corporation•Lawrence Township, PA

About The Position

The Community Office Assistant Manager supports the Community/Commercial Office Manager with daily operations, customer service, and team coordination, following the bank philosophy of positive energy and positive outcomes. The role helps supervise front-line employees and banking operations, assists with customer inquiries, monitors transaction accuracy and compliance, contributes to branch sales goals, and supports employee training and development. The position calls for positive, professional relationships with clients, colleagues, community members, and internal business partners. It emphasizes leadership, integrity, collaboration, accountability, innovation, professionalism, inclusion, and community volunteerism. Position-level expectations vary: Assistant Manager I focuses on client and employee experience, originating consumer and home equity loans, and operational proficiency. Assistant Manager II additionally maintains a loan pipeline and portfolio, works with minimal direction, and brings demonstrated leadership, banking knowledge, and supervisory experience. The role is based in a professional office environment, with considerable desk time using office equipment and frequent communication and interaction with others. Occasional travel to market areas and offsite seminars or training may be required. The position may require lifting up to 25 pounds.

Requirements

High school diploma or general education degree (GED).
Ability to read, comprehend, and interpret documents.
Professional communication and interpersonal skills, including the ability to write and speak effectively one-on-one and before groups.
Ability to communicate directly and effectively with clients.
Digital literacy, including use of telephone systems, email, internet, and intranet.
Prior experience with, or ability to learn, core transaction systems, debit card systems, statement processing systems, cash advance machines, and other relevant computer programs.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to follow written, oral, or diagrammed instructions and solve challenging problems involving several variables in a standardized situation.
Ability to perform the essential functions of the position, with reasonable accommodation where applicable.
For Assistant Manager II, a proven history of leadership, banking knowledge, and experience in a supervisory role.

Nice To Haves

Related experience.
Secondary education.

Responsibilities

Assist in supervising front-line employees and daily banking operations.
Support customer inquiries and resolve basic service issues.
Monitor transaction accuracy, compliance, and branch cash control.
Contribute to branch sales goals and track performance metrics.
Help train, coach, and develop front-line employees.
Develop and maintain professional COI relationships and work closely with internal business partners.
Guide, motivate, and develop team members while supporting the branch’s strategic goals.
Collaborate with departments and branches to share insights and solve problems.
Engage in community outreach and corporate social initiatives.
Seek professional development through relevant training, workshops, certifications, educational resources, stretch assignments, and cross-functional opportunities.
For Assistant Manager I, uncover and originate consumer and home equity loans and demonstrate operational proficiency.
For Assistant Manager II, develop and maintain a strong loan pipeline and portfolio and demonstrate proficiency with overall operations.

Benefits

Medical, dental, vision, and life insurance.
401(k) with company match.
Paid time off and recognized holidays.
Leave policies.
Voluntary benefit options, including life, accident, critical illness, hospital indemnity, and pet coverage.
Employee Assistance Program.
Employee Health & Wellness Program.
Special loan and deposit rates.
Gradifi Student Loan Paydown Plan.
Rewards and recognition programs.