Community Mortgage Bank Sales Consultant

Wells Fargo•Aurora, CO

9d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and focuses on originating mortgage loans, supporting branch employees with mortgage product knowledge, and providing high-quality service to prospective and existing customers. The consultant assesses customer needs, explains Wells Fargo Home Mortgage programs, analyzes and offers suitable mortgage products, processes applications, and reviews rates and terms within established guidelines. The role requires ongoing training, adherence to underwriting, compliance, and loan procedures, and collaboration with fulfillment partners throughout loan origination. The consultant is also expected to develop visibility for Wells Fargo Home Mortgage in the assigned market and stay informed about mortgage-industry trends. This SAFE position involves customer contact and may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE registration, Loan Originator, background, and ongoing regulatory requirements. Compensation includes hourly base pay at or above applicable minimum wage, with the opportunity to earn additional commission.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet applicable SAFE registration and Loan Originator requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Comply with Wells Fargo policies and ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgage, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.
Bilingual Spanish/English speaking proficiency.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase their knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete related tracking activities.
Understand customer needs, provide high-quality customer service, inform customers about Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to their needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain high client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow applicable policies, underwriting requirements, compliance requirements, and loan procedures.
Collaborate with fulfillment partners to meet client needs throughout the origination process.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Perform miscellaneous duties as needed and required.
Meet SAFE registration, Loan Originator qualification, background, and ongoing regulatory requirements.