Community Mortgage Bank Sales Consultant (SAFE)

Wells Fargo•West Palm Beach, FL

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and originates mortgage loans. The consultant works with branch leadership and employees to increase knowledge of mortgage products and processes, while serving customers throughout mortgage origination. The position involves outbound customer outreach, identifying client needs, explaining Wells Fargo Home Mortgage programs, and recommending appropriate mortgage products. The consultant processes mortgage applications, reviews rates and terms within guidelines, maintains timely customer communication, and collaborates with fulfillment partners. The role also requires ongoing training, adherence to company and regulatory requirements, and staying informed about the mortgage market in the assigned area. This SAFE position includes customer contact and duties that may involve offering or negotiating terms or taking applications for dwelling-secured transactions. Employment is contingent on meeting applicable SAFE Mortgage Licensing Act, Regulation Z Loan Originator, Consumer Financial Protection Bureau, background, financial responsibility, and ongoing regulatory requirements. SAFE registration is required at employment, and Wells Fargo initiates the registration process after the employment start date. Travel and reliable transportation are required; work at night, on weekends, or on holidays may be needed or scheduled.

Requirements

2+ years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements and any additional screening requirements.
Obtain SAFE registration at the time of employment.

Nice To Haves

2+ years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgage purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.
Bilingual Spanish/English speaking proficiency.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees on mortgage products and processes.
Perform miscellaneous duties as needed and required.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete associated tracking activities.
Understand customer needs, provide high-quality service, explain Wells Fargo Home Mortgage programs, and offer mortgage products suited to client needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow policies, underwriting and compliance requirements, and loan procedures; collaborate with fulfillment partners throughout the origination process.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.