Community Mortgage Bank Sales Consultant

Wells Fargo•San Bernardino, CA

2d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and focuses on originating mortgage loans, serving clients, and supporting branch employees’ understanding of mortgage products and processes. The position involves customer contact and may include offering or negotiating terms and taking applications for dwelling-secured transactions. It is subject to the S.A.F.E. Mortgage Licensing Act of 2008, related regulations, SAFE registration, and Loan Originator requirements under Regulation Z and applicable Consumer Financial Protection Bureau requirements. Ongoing employment is contingent on meeting regulatory, background, and other qualification requirements. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with an opportunity to earn additional commission. Wells Fargo offers eligible employees a comprehensive benefits package.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet SAFE registration requirements at the time of employment.
Meet applicable Loan Originator and Consumer Financial Protection Bureau qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgages and purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge of sales prospecting and referral generation.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.
Bilingual Spanish/English speaking proficiency.

Responsibilities

Originate mortgage loans while sitting within assigned bank branches.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase their knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete related tracking activities.
Understand customers’ needs, provide high-quality customer service, explain Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to clients’ needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow policies, underwriting and compliance requirements, and loan procedures; collaborate with fulfillment partners throughout the origination process.
Monitor mortgage industry trends and developments in the assigned market and maintain Wells Fargo Home Mortgage’s visibility in the marketplace.
Perform other duties as needed and required.
Meet SAFE registration, Loan Originator, and applicable regulatory requirements.
Travel as needed and work nights, weekends, or holidays as needed or scheduled.