Community Mortgage Bank Sales Consultant (SAFE)

Wells Fargo•Baltimore, MD

18h•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and originates mortgage loans. The consultant works with branch leadership and employees, helps build knowledge of mortgage products and processes, and develops visibility for Wells Fargo Home Mortgage in the assigned market. The consultant interacts with existing and prospective customers to understand their needs, explain mortgage programs, recommend suitable products, process applications, and review rates and terms within applicable guidelines. The role requires proactive customer communication and coordination with fulfillment partners throughout loan origination. The position also requires compliance with company policies, underwriting and loan procedures, and applicable mortgage licensing and regulatory requirements. SAFE registration is required at the time of employment, and ongoing employment is contingent on meeting relevant standards and requirements. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Eligible employees may access Wells Fargo benefits, including health benefits, a 401(k) plan, paid time off, disability benefits, insurance options, leave programs, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Obtain SAFE registration at the time of employment and comply with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Retail residential mortgage experience, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.
Bilingual Spanish/English speaking proficiency.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase their knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete associated tracking activities.
Understand customer needs, provide high-quality customer service, explain Wells Fargo Home Mortgage programs, and offer mortgage products based on client needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow policies, underwriting requirements, compliance requirements, and loan procedures; collaborate with fulfillment partners throughout origination.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Perform miscellaneous duties as needed and required.