Community Mortgage Bank Sales Consultant (SAFE)

Wells Fargo•New Brunswick, NJ

3d•Onsite

About The Position

Wells Fargo is seeking a Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and involves originating mortgage loans, building customer relationships, educating customers about home mortgage programs, and recommending mortgage products based on customer needs. The consultant works with branch leadership and fulfillment partners, contributes to employee coaching and mortgage-product knowledge, and maintains visibility for Wells Fargo Home Mortgage in the assigned market. The position processes low- to moderately complex mortgage applications, reviews rates and terms within guidelines, communicates proactively with customers, and follows applicable lending, underwriting, compliance, and loan procedures. The employee is expected to pursue company training and stay informed about mortgage industry developments. This SAFE role involves customer contact and may include offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with Loan Originator qualification and regulatory requirements, including background and financial-responsibility standards. The role may require travel, reliable transportation, and work at night, on weekends, or holidays as needed or scheduled. Compensation includes hourly base pay meeting applicable minimum wage requirements, with an opportunity to earn additional commission.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
SAFE registration is required at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Mortgage industry experience.
Experience with retail residential mortgage, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Knowledge of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers regarding mortgage loan products, exercising some independent judgment, and complete associated tracking activities.
Understand customers’ needs, provide high-quality customer service, inform customers about Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to their needs.
Process low- to moderately complex mortgage loan applications and review rates and terms within guidelines.
Maintain customer satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow applicable policies, underwriting and compliance requirements, and loan procedures; collaborate with fulfillment partners throughout the origination process.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage.
Perform miscellaneous duties as needed and required.