Community Mortgage Bank Sales Consultant

Wells Fargo•San Bernardino, CA

1d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and originates mortgage loans. The consultant works with branch leadership and employees to increase knowledge of mortgage products and processes, while serving customers throughout the mortgage origination process. The position involves sales prospecting, customer service, mortgage loan application processing, and communicating with customers about Wells Fargo Home Mortgage programs and products. The consultant must follow company policies, underwriting and compliance requirements, and applicable SAFE and Loan Originator regulations. Employment in the SAFE position is contingent on meeting regulatory requirements, including acceptable background investigation results and SAFE registration. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. The role may require travel and work at nights, weekends, or holidays as needed or scheduled.

Requirements

At least 2 years of sales experience, or equivalent experience demonstrated through work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet SAFE registration and applicable Loan Originator qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgage purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience educating clients on mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.
Bilingual speaking proficiency in Spanish and English.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase their knowledge of mortgage products and processes.
Perform miscellaneous duties as needed and required.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete associated tracking activities.
Understand customer needs, provide high-quality customer service, explain Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to client needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow policies, underwriting requirements, compliance requirements, and loan procedures; collaborate with fulfillment partners throughout the origination process.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Meet SAFE Mortgage Licensing Act requirements and Loan Originator requirements under Regulation Z and applicable Consumer Financial Protection Bureau requirements.
Complete required SAFE registration after the employment start date and meet ongoing regulatory requirements, including additional screening if necessary.
Travel as needed and maintain reliable transportation.