Community Mortgage Bank Sales Consultant

Wells Fargo Bank•San Bernardino, CA

1d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The consultant sits within assigned bank branches and originates mortgage loans. The role involves working with branch leadership and employees, building customer relationships, identifying mortgage products that meet client needs, and supporting clients throughout the loan origination process. This SAFE position includes customer contact and duties that may involve offering or negotiating terms and/or taking applications for dwelling-secured transactions. The position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, and employment is contingent on meeting applicable requirements, including background investigation standards. SAFE registration is required at the time of employment; Wells Fargo will initiate the registration process after the employment start date. Loan Originators must also satisfy Consumer Financial Protection Bureau qualification requirements and comply with Wells Fargo policies and ongoing regulatory requirements. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Wells Fargo offers eligible employees a comprehensive benefits package.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet SAFE registration requirements at the time of employment.
Meet Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Comply with Wells Fargo policies and ongoing regulatory requirements for Loan Originators.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgage and purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership by coaching, training, and mentoring.
Bilingual speaking proficiency in Spanish and English.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase their knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete associated tracking activities.
Interact with customers to understand their needs and provide high-quality customer service.
Inform prospective and existing customers about Wells Fargo Home Mortgage programs and analyze and offer mortgage loan products based on client needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
Collaborate with fulfillment partners to meet client needs throughout the origination process.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Perform miscellaneous duties as needed and required.
Meet applicable risk-program, policy, procedure, compliance, escalation, and remediation responsibilities.