COMMUNITY MANAGER - Enclave at Depot Park

Royal American Companies•Kennesaw, GA

2d•$21 - $24•Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates. Reporting to the Regional Manager and/or Area Manager, the Community Manager mentors and coaches associates, helping them support the corporate mission, achieve established goals, improve performance, and provide excellent customer service to residents. The role requires professionalism, strong attendance and communication, and the ability to build lasting business relationships. The position oversees property operations, staffing, leasing, resident relations, rent collection, financial administration, budgeting, maintenance coordination, vendor activity, and property conditions. The job description notes that duties may include other tasks requested by the supervisor.

Requirements

High school diploma or equivalent.
Property/Community Manager state-level license where required.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills; ability to motivate team members to meet company goals and expectations.
Ability to manage interruptions in a rapidly changing, multitasking environment and prioritize and process information accurately and clearly.
Sound understanding of multifamily management and operations, including asset and personnel management, office operations, budgeting, and planning.
Excellent customer service and professional communication by email, phone, and in person.
Creativity, sound business judgment, initiative, diplomacy, and a performance-oriented, results-driven approach.
Computer literacy and excellent written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Minimum three years of property management experience is preferred, rather than stated as a requirement.
Ability to work at a computer for a minimum of seven hours daily, standing or sitting.
Ability to travel independently for property business; a government-issued state ID or valid driver’s license is required if management determines it is needed for the location, property, or business needs.

Nice To Haves

Minimum three years of property management experience.
Proficiency in One Site.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.

Responsibilities

Provide full oversight of the assigned property.
Supervise and train community associates; evaluate performance, complete annual reviews, and counsel underperforming associates with constructive feedback.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
Monitor market conditions affecting leasing and operations, and develop and execute apartment marketing and advertising campaigns.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
Oversee security deposits, including inspecting units, determining balances or refunds, preparing disposition letters, and processing returns.
Follow accounts payable procedures and participate in preparing the annual operating budget; work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and review maintenance reports.
Conduct walk-throughs and follow up on vendors’ work; inspect apartments for move-in condition and turnover status.
Inspect property grounds, offices, community rooms, and amenities to ensure they are clean and maintained.
Ensure contractors and vendors receive Vendor Compliance approval before work begins, then monitor their activities.
Perform other duties as requested by the supervisor.
Travel independently for property business and access property grounds and structures, including multilevel structures.
Communicate with applicants, residents, vendors, and supervisors about day-to-day property operations by email, phone, or in person.