COMMUNITY MANAGER - Enclave at Depot Park

Royal American Management•Kennesaw, GA

2d•$21 - $24•Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates. Reporting to the Regional Manager and/or Area Manager, this role mentors and coaches associates, supports their performance, and promotes excellent customer service and the company mission. The position requires professionalism, strong attendance and communication, and the ability to build lasting business relationships. The Community Manager leads property operations, including resident selection and leasing, marketing, resident services, rent collection, deposits, budgeting, maintenance coordination, vendor oversight, and property inspections. The role also supervises, trains, evaluates, and counsels associates; supports positive relationships among residents and staff; and performs other duties as requested by a supervisor.

Requirements

High school diploma or equivalent.
Property or Community Manager state-level license where required.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making skills; ability to motivate team members to achieve company goals and expectations.
Ability to manage interruptions and multitask appropriately in a rapidly changing environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Sound understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
Creativity and sound business judgment; self-starting, diplomatic, performance-oriented, and highly motivated to produce results.
Computer literacy and excellent written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
Minimum three years of property management experience preferred.
Ability to travel independently for property business; government-issued state ID or valid driver's license if required by management based on location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for at least seven hours daily, standing or sitting.

Nice To Haves

At least three years of property management experience.
Proficiency in One Site.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.

Responsibilities

Provide full oversight of the assigned property.
Supervise and train community associates; evaluate their performance, complete annual reviews, and counsel underperforming associates with constructive feedback.
Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Attract, screen, and select prospective residents in compliance with applicable laws, regulations, and resident selection criteria.
Monitor market conditions affecting leasing and operations and develop and execute apartment leasing marketing and advertising campaigns.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit related documentation.
Oversee security deposit administration, including unit inspections, disposition letters, and processing deposit returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budget guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and review maintenance reports.
Conduct walkthroughs and follow up on vendor work performed onsite.
Inspect apartments for move-in condition and turnover status.
Inspect property grounds, offices, community rooms, and amenities to ensure they are clean and maintained.
Verify contractors and vendors have Vendor Compliance approval before work begins and monitor approved work.
Travel independently for property business and perform other duties requested by a supervisor.