Community Manager

Housing Development Cor•West Goshen Township, PA

3d•$52,000 - $55,000•Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is seeking a full-time Community Manager for Denney Reyburn Apartments in West Chester and Norriswood Apartments in Norristown, Pennsylvania. The Community Manager is the on-site leader responsible for day-to-day operations of assigned affordable housing communities, ensuring operational, financial, and regulatory performance while providing a resident-centered experience. The position reflects HDC’s mission and values through daily interaction with residents, staff, partners, and neighbors, using a professional, trauma-informed approach that supports housing stability, dignity, and belonging for families, seniors, and individuals with special needs. The role leads resident engagement, leasing and occupancy, rent collection, regulatory compliance, inspections, property maintenance, and financial and administrative oversight. It also supervises on-site personnel and vendors, coordinates with Resident Services and maintenance staff, and may provide temporary regional coverage for staffing vacancies. The position requires indoor and outdoor work, 25% annual travel, and moderate physical activity, including lifting up to 25 pounds and continuous standing, bending, walking, and lifting.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Customer service background.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
Excellent communication skills and enjoyment of working with people.
Openness to learning property management software and standard office technology.
Successful completion of drug screening and criminal background check.

Nice To Haves

One year of property management experience; training will be provided.
Affordable housing experience.

Responsibilities

Serve as the primary on-site leader and foster a welcoming, safe, and professional community environment.
Engage with residents, respond promptly and respectfully to concerns using a trauma-informed approach, and collaborate with Resident Services to support housing stability and resident well-being.
Maintain an on-site presence to manage daily operations and respond to emergencies as required; provide temporary regional coverage for staffing vacancies as needed.
Lead leasing, including marketing updates, waitlist management, and determining applicant program eligibility.
Manage rent collection and work toward monthly, quarterly, and annual goals.
Process and track resident applications and determine income and program eligibility.
Coordinate with maintenance staff to ensure vacant apartments are prepared for occupancy on time.
Maintain accurate, complete, and compliant resident files and comply with applicable LIHTC, HUD, RD, and 811 regulations.
Complete income certifications and annual recertifications accurately and on time.
Coordinate and prepare for audits and third-party inspections, proactively identifying and correcting file issues.
Supervise on-site personnel and vendors to maintain curb appeal and property conditions.
Monitor property condition daily for curb appeal, cleanliness, and safety, and ensure resident work orders are resolved promptly and professionally.
Monitor financial performance against budget and identify and correct expense or revenue issues to achieve positive net income.
Process and track invoices, ensure timely vendor payments, and document activity in property management systems.
Represent HDC professionally and respectfully in interactions with external partners and governmental agencies.

Benefits

Medical, dental, and vision coverage available on day one.
401(k) with 3.5% employer match.
Four to six weeks of paid time off.
Eleven paid holidays plus a floating holiday, available on day one.
Twelve weeks of paid parental leave.
Early Friday office closings: 3 p.m. in spring, fall, and winter; noon in summer.
Employer-paid life and long-term disability insurance.
Employee Assistance Program.
Student loan reimbursement for eligible nonprofit employees.
Employee housing opportunities.
Paid and subsidized professional development.
Quarterly incentive performance bonus.