Community Manager for HOA Managed Communities (HouS) League City

SpectrumAM•Houston, TX

6d•Hybrid

About The Position

The Community Manager is the primary liaison among homeowners’ association (HOA) boards, homeowners, vendors, and the company. This multifaceted role manages a portfolio of associations and requires ownership of tasks and projects, strong customer service, vendor relationship management, and a positive attitude. No prior HOA or property management experience is required. The company provides an initial year of training, an in-house learning academy, and a mentor; the posting says employees can become industry experts in three years. The position is based initially in the League City office. After the first year, an employee may be eligible for the company’s hybrid work plan, as determined by their manager and subject to role and business requirements. The role requires availability for after-hours emergencies and attendance at or facilitation of evening meetings, typically 30–40 per year. The stated annual salary is $57,500, with reviews and opportunities for performance increases every six months.

Requirements

Approximately 8 or more years of solid professional work experience.
Ability to attend or run evening meetings, usually 30–40 per year.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of office software such as Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric positive attitude, ownership of tasks, teamwork, coachability, accountability, strong organization, and ability to multitask.

Nice To Haves

Prior experience in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, or vendor management is helpful; prior HOA or property management experience is not required.

Responsibilities

Follow the Same Day Response Policy.
Engage with HOA board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments in support of assigned communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Medical, dental, and vision benefits.
Short-term and long-term disability coverage.
Life and accidental death and dismemberment insurance.
401(k) program.
Phone and mileage reimbursement.
Paid training and internal learning and development.
Career track plan with a six-month review.
Work/life balance.
In-house free medical clinic at the San Antonio office and virtual appointments for other offices.