Community Manager for HOA Communities (HouN) The Woodlands

SpectrumAM•The Woodlands, TX

5d•Hybrid

About The Position

The Community Manager is the face of Spectrum Association Management and serves as a liaison among HOA boards of directors, homeowners, and vendors. This multifaceted role manages a portfolio of homeowner associations, takes ownership of tasks and projects, champions customer service, and oversees vendor relationships. No prior HOA or property-management experience is required; the company provides an initial year of training, a mentor, and ongoing learning intended to build expertise and support career development. The role involves regular interaction with board members and homeowners, managing association operations and finances, facilitating meetings, coordinating vendors and projects, and supporting risk management, insurance, and litigation matters. The position requires availability for after-hours emergencies and attendance at evening meetings, typically 30–40 per year. For the first year, the employee works from the local Houston North office in The Woodlands. After that period, a transition to the Hybrid Empowerment Plan may be possible as determined by the manager and based on the role and business requirements. The annual salary is $57,500, with reviews and opportunities for performance increases every six months.

Requirements

At least 8 years of solid professional work experience in roles requiring proactive effort and decision-making.
Ability to attend or run evening meetings.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Microsoft Office software, including Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly, informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric, positive attitude; ownership, teamwork, coachability, accountability, strong organization, and multitasking ability.

Nice To Haves

Experience or skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, or vendor management.
Background in retail leadership, restaurants, hospitality, administrative roles, department management, office management, or operations.

Responsibilities

Follow the company's Same Day Response Policy.
Engage with community board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments in support of assigned communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Attend or run evening meetings, usually 30–40 per year.

Benefits

Hybrid work may be available after the first year, subject to the manager's determination and role and business requirements.
Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, and vision benefits.
Short- and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Salary reviews and performance-increase opportunities every six months.