FRG - On-site Community Manager

HOA Talent•Chicago, IL

2h•$90,000 - $100,000•Onsite

About The Position

The Community Manager oversees the daily operations of a residential community association and serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The role ensures the community is well-maintained, financially sound, and compliant with governing documents while delivering superior customer service to residents. The manager supports governance and administration, handles financial processes and reporting, oversees property operations and maintenance, and coordinates resident and staff relations. The position combines office work with outdoor property inspections and may require availability for after-hours emergency calls.

Requirements

At least 2 years of experience in community association or property management; onsite experience preferred.
Strong knowledge of community governance, property maintenance, and vendor management.
Proficiency in Microsoft Office Suite and community management software.
Excellent written and verbal communication skills.
Strong leadership, organizational, and time management abilities.
Ability to handle conflict resolution professionally.
Ability to walk property grounds and climb stairs as needed for inspections.
Availability to handle after-hours emergency calls when necessary.

Nice To Haves

CMCA, AMS, or PCAM certification; preferred but not always required.
Onsite community association or property management experience.

Responsibilities

Serve as the primary contact for residents, board members, committees, and vendors.
Prepare meeting agendas, packets, notices, and minutes for the Board of Directors.
Attend and facilitate Board, Annual, and Special Meetings as required.
Ensure compliance with governing documents, policies, and applicable laws and regulations.
Draft and review RFPs, obtain proposals, and make recommendations to the Board.
Assist in preparing and presenting annual budgets and reserve studies.
Review and approve expenditures according to budget guidelines and thresholds.
Process invoices, reconcile accounts, and maintain accurate financial records.
Provide monthly financial and management reports to the Board.
Conduct regular property inspections to ensure compliance with community standards.
Issue violation notices and follow up on compliance matters.
Oversee vendors, contractors, and service providers to ensure quality performance.
Coordinate preventive maintenance programs and capital projects.
Ensure community safety and security protocols are upheld.
Respond to resident inquiries and requests in a timely, professional manner.
Promote a positive and inclusive community atmosphere.
Hire, train, supervise, and evaluate onsite staff as applicable.
Coordinate community communications, events, and newsletters.