Dual-Site Community Manager

The Scion Group•Mount Pleasant, MI

1d•Onsite

About The Position

The Scion Group is hiring a Community Manager for a dual-site opportunity at two properties in Mount Pleasant, Michigan. The role is a dynamic business-management and community-leadership position focused on maintaining strong operational, expense, and revenue performance in a fast-paced collegiate environment. The Community Manager is expected to make sound decisions, demonstrate general business knowledge, provide exceptional leadership, and maintain a customer-centric approach. The position leads staffing and team development, oversees property administration and facilities, plans and executes the annual turnover process, manages financial performance, and supports customer experience and sales goals. The role is based at the assigned properties and may require periodic travel. Work is generally during daytime business hours, with non-traditional hours required during peak periods, emergencies, and inclement weather.

Requirements

Exceptional written and verbal communication skills.
Time management skills.
Conflict management skills.
Vendor management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in property management systems.

Nice To Haves

Entrata property management system experience is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and career growth.
Schedule appropriate property staffing, including after-hours on-call shifts, and serve as the primary responder.
Use data, conversations, and team-building activities to support employee experience and morale.
Prepare for, respond to, and advise on community matters involving the market, physical condition, policies, procedures, and onsite emergencies in collaboration with partner departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments in accordance with The Scion Standard.
Maintain and audit valid building and system permits to ensure compliance with codes and company standards.
Identify necessary capital improvements and work with the Regional Manager and Facilities & Capital Department on approval and execution.
Obtain vendor bids for projects and secure approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for team members and vendors.
Coordinate with Talent Acquisition to staff the property adequately for annual turnover.
Forecast and manage annual turnover financial performance to keep controllable property expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and monitor progress against deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for residents' move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, helping facilities staff with punch work, organizing resident trash, and cleaning units.
Work with partner departments on annual and capital budgets, expenditures, invoice entry, payroll, inventory, collection policies, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek ways to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain Scion's customer experience philosophy across brand integrity, reputation management, resident events, work order management, turnover, and staff hiring and development.
Monitor customer feedback from internal surveys and reputation platforms and develop action plans to improve resident experience promptly.
Achieve property-specific Key Performance Indicators and revenue targets, including market rates, gain to lease, concessions, and leasing velocity.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.