Dual-Site Community Manager

The Scion Group•Mount Pleasant, MI

1d•Onsite

About The Position

The Scion Group is hiring a dual-site Community Manager for two properties in Mount Pleasant, Michigan. The role is described as a dynamic business-management and community-leadership position focused on maintaining strong operational, expense, and revenue performance in a fast-paced collegiate environment. The manager is expected to be customer-centric, quick-thinking, self-driven, and capable of making sound decisions while leading property teams. The position oversees staff development and scheduling, property administration, facilities and capital needs, annual turnover, financial performance, and customer experience and sales. It includes primary after-hours on-call responsibility and hands-on support during annual turnover. The role is based at the assigned property, may require periodic travel, and involves daytime business hours as well as non-traditional hours during peak periods, emergencies, and inclement weather.

Requirements

Exceptional written and verbal communication skills.
Time-management skills.
Conflict-management skills.
Vendor-management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of at least 3 people.
Proficiency in Property Management Systems; Entrata is preferred.

Nice To Haves

Experience with Entrata is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members through Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members so the property operates effectively and employees can pursue career advancement.
Schedule appropriate property staffing at all times, including after-hours on-call shifts, and serve as the primary responder.
Promote employee experience and morale using data, conversations, and team-building.
Prepare for, respond to, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in partnership with other departments.
Engage the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, sound facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments.
Maintain and audit valid building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and work with the Regional Manager and Facilities & Capital Department on project approval and execution.
Obtain vendor bids for projects and secure approval for projects exceeding the property's budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, establishing clear goals and deadlines for employees and vendors.
Partner with Talent Acquisition to staff the property adequately for annual turnover.
Forecast and manage annual turnover financial performance to keep controllable expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress and deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, helping facilities staff with punch-list work, organizing resident trash, and cleaning units.
Work with partner departments on budgets, expenditures, invoice entry, payroll, inventory, collection policies, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Identify opportunities to increase revenue or reduce expenses and improve Net Operating Income.
Implement and maintain Scion's customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and customer-focused staff hiring and development.
Monitor customer feedback through internal surveys and reputation platforms and develop action plans to improve the resident experience promptly.
Achieve property-specific Key Performance Indicators.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.
Achieve revenue targets, including market rates, gain to lease, concessions, and leasing velocity.