Dual Site - Sr Community Manager - Canyon Crest & Canyon Ridge

Greystar Management Services•Santa Clarita, CA

3d•Onsite

About The Position

Greystar is hiring a Senior Community Manager to manage the day-to-day operations of two or more assigned properties, including Canyon Crest and Canyon Ridge. The role oversees property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The properties are stabilized, with a combined unit count of 334. The stated schedule is Monday through Friday, 9 a.m. to 6 p.m., and may change depending on business needs. The position manages budgets, revenue, expenditures, leasing and lease enforcement, marketing, resident satisfaction, property upkeep, staff performance, owner relationships, and required financial and administrative reporting. California Community Managers also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role is based in Santa Clarita, California, with an annual pay range of $110,000–$115,000. Onsite property positions may be eligible for bonus programs. Full-time benefits include medical, dental, vision, disability and life insurance; paid time off and holidays; onsite housing discounts subject to availability; a paid sabbatical after 10 years of service; a 401(k) match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and other optional insurance, legal, and charitable-giving benefits.

Requirements

At least 5 years of experience as a Community Manager is listed in the role requirements.
The qualifications section specifies 4–6 years minimum of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Experience preparing budgets and variance reports.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license, required to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software; Entrata, Yardi, and/or OneSite are preferred.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Multisite experience.
Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage the day-to-day operations of two or more assigned properties, including team members, activities, and resources, to meet budgeted financial and operational goals.
Ensure property operations comply with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws and regulations.
Contribute to property budgets by evaluating financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating communications as needed.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and address issues so buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and values.
Support client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability, for onsite team members.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.