Dual Site - Sr Community Manager - Canyon Crest & Canyon Ridge

Greystar•Santa Clarita, CA

5d•$110,000 - $115,000•Onsite

About The Position

The Senior Community Manager manages the day-to-day operations of two or more assigned properties, including team members, daily activities, and resources. The role is responsible for achieving established budgeted financial and operational goals and ensuring property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position covers stabilized properties with a combined listed unit count of 334 and is based in Santa Clarita, California. The stated schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change depending on business needs. The position oversees budgets and financial reporting, revenue and leasing, vendor and expense controls, resident satisfaction, property condition, staff performance, and client/owner relationships. In California, the Community Manager also manages lease files using the California-specific Lease File Checklist. The role is based in an office environment with frequent possible exposure to outdoor elements and requires access to all interior and exterior areas of the community and its amenities. Routine local travel may be required. The annual pay range is $110,000–$115,000, with potential bonus eligibility. Benefits include medical, dental, vision, disability and life insurance; paid time off and holidays; onsite housing discounts for eligible onsite employees; a paid sabbatical after 10 years; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; and other voluntary and charitable-giving benefits.

Requirements

At least 5 years of experience as a Community Manager is listed in the job requirements.
The qualifications section specifies 4–6 years minimum of relevant experience applying property management, sales, marketing, and customer service skills.
Experience sufficient to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team.
Prior experience preparing budgets and variance reports.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.

Nice To Haves

Multisite experience.
Bachelor’s degree in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rents, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; verify work and insurance, code charges, and coordinate with vendors, accounting, and clients or owners as needed.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including reviewing applications, discounts, and renewals; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable late fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet service-request response and completion standards.
Conduct regular property inspections and address issues to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Maintain required licenses or certifications and a valid driver’s license for driving a golf cart on the property; ensure other on-site golf-cart drivers have valid licenses.
Make routine local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for eligible onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.