Executive Assistant (On-Site Community)
About The Position
Goodman Management Group is seeking an Executive Assistant to support the on-site manager at an HOA community in New Kent, Virginia. The role is based in the clubhouse office and involves providing administrative and customer service support to the community manager, residents, owners, contractors, board members, and other partners. The ideal candidate is tech-savvy, has excellent customer service experience, strong oral and written communication skills, and can develop engaging content. The Executive Assistant performs office administration, manages communications and information flow, assists owners and clients with questions and account reviews, supports community notices and events, and helps maintain the clubhouse and office. The position works onsite Monday through Friday, 8:30 a.m. to 5 p.m., and reports to the Regional Manager.
Requirements
- High school diploma or equivalent.
- 2–3 years of experience.
- Excellent customer service experience.
- Strong oral and written communication skills.
- Tech-savvy and able to develop engaging content.
Responsibilities
- Perform general office duties, including typing, file management, basic accounting functions, mailing, and answering telephones.
- Screen and direct phone calls and distribute correspondence; respond to emails and calls by the end of the day when possible and within 24 hours at the latest.
- Serve as a primary point of contact among executives, employees, clients, and external partners.
- Communicate with residents and contractors by phone, email, and in person, and direct inquiries to the appropriate staff member.
- Monitor calls and emails regularly and manage information flow accurately and promptly.
- Format memos, emails, presentations, and reports for internal and external communication.
- Organize and maintain the office filing system and supply inventory.
- Process completed administrative forms.
- Assist owners and clients with general questions, concerns, and account reviews.
- Complete manager-assigned tasks and projects, including broadcast emails, community notifications, and community calendar updates.
- Maintain a basic understanding of the Association’s governing documents, Rules and Regulations, and Architectural Standards.
- Prepare monthly newsletters and update the community calendar and website.
- Work with the community Social/Event Committee to develop and implement entertainment, education, fitness, aquatics, and special events for residents.
- Publish and promote events using Sign-up Genius, the community website, and broadcast emails.
- Create special event notices and flyers.
- Handle clubhouse rentals and reservations.
- Assist the Community Manager with inspections of community amenities.
- Assist the Community Manager with phone calls, emails, and resident needs.
- Assist with violations, modification requests, and homeowner correspondence.
- Maintain clubhouse supply inventory and order supplies as needed.
- Attend events, annual meetings, and special meetings upon request.
- Carry out directives of the Boards of Directors and Community Manager.
- Take reasonable safety precautions and keep the desk and office space neat and professional.
- Perform other duties as assigned.
Benefits
- Health insurance after 30 days
- Dental insurance after 30 days
- Vision insurance after 30 days
- Paid time off
- Parental leave
- Professional development
- Retirement plan with matching after 30 days
- Bonuses based on job performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
