Community Manager - Modera St. Paul

Mill Creek Residential•Dallas, TX

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes. The Community Manager manages the financial aspects of assigned communities, develops and monitors revenue and expense-control programs, oversees pricing and occupancy strategies, and contributes to budgeting, forecasting, operating reports, and contract review. The role oversees sales, leasing, renewals, and resident move-in and move-out processes, while maintaining knowledge of inventory, pricing, competitors, and the local competitive environment. The position ensures communities maintain brand and operating standards and comply with company procedures and applicable laws, including Fair Housing regulations. In partnership with the Service Manager, the Community Manager recommends capital improvements, manages third-party service-provider contracts, and supervises the recruiting, hiring, scheduling, training, performance management, and development of community associates.

Requirements

High school diploma or equivalent (GED).
Three to five years of multifamily or related property management experience, or equivalent experience.
Two years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage financial aspects of assigned community or communities to support business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist with community budget preparation.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve, or submit for approval, contracts within budget authority limits.
Immediately communicate significant budget departures in accordance with company policy and standards.
Partner with the Service Manager to review and recommend capital improvements and programs for expense reduction.
Oversee sales, lease renewals, and resident move-in and move-out processes.
Oversee administration and completion of the resident renewal program and move-in and move-out processes.
Maintain accurate knowledge of community inventory, pricing, and availability, as well as general knowledge of competitors.
Understand the community’s competitive environment and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities maintain brand standards, including property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports to track community performance and understand the impact of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, and assign work to associates; provide training and conduct performance evaluations.
Set team goals and accountability, and provide feedback, coaching, and support to achieve desired outcomes.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.