Community Manager -Modera Rincon Hill

Mill Creek Residential•San Francisco, CA

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes. The Community Manager manages the financial aspects of assigned communities, including revenue, expenses, pricing, occupancy, budgeting, forecasting, reporting, contracts, and capital improvements. The role oversees sales and marketing activity, leasing and renewals, move-ins and move-outs, and the community’s understanding of its inventory and competitive environment. The position ensures brand and operating standards, reviews operational performance, maintains compliance with company procedures and applicable laws—including Fair Housing regulations—and manages third-party service provider contracts. It also oversees recruiting, hiring, scheduling, training, performance evaluations, and the development and accountability of community associates.

Requirements

High school diploma or equivalent (GED).
Three to five years of multifamily or related property management experience, or equivalent experience.
Two years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage financial aspects of assigned community operations to support business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist with preparation of the community budget.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve, or submit for approval, contracts within applicable budget authority limits.
Communicate significant budget departures promptly and in accordance with company policy and standards.
Partner with the Service Manager to review and recommend capital improvements and programs that reduce expenses.
Oversee sales, lease renewals, and move-in and move-out processes.
Oversee administration and completion of the resident renewal program and move-in and move-out processes.
Maintain accurate knowledge of community inventory, pricing, and availability, as well as general knowledge of competitors.
Understand the community’s competitive environment and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports to track community performance and understand the impact of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Empower, engage, and develop associates to achieve strong performance and business outcomes.
Establish team goals and accountability; provide feedback, coaching, support, and recognition; and hold one-on-one meetings with staff.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.