Community Manager - Modera University Park

Mill Creek Residential•Denver, CO

3d•$95,000 - $100,000

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes. The position manages community finances, revenue and occupancy strategies, budgets, reforecasts, operating reports, contracts, and capital improvement recommendations. It oversees sales, lease renewals, resident move-ins and move-outs, pricing and availability knowledge, and marketing strategy. The Community Manager also ensures brand and operating standards, reviews operations reports, maintains compliance with company procedures and applicable laws—including Fair Housing regulations—and manages third-party service-provider contracts. The role is responsible for recruiting, hiring, scheduling, training, evaluating, coaching, and developing associates, as well as managing performance and supporting team accountability and achievement.

Requirements

High school diploma or equivalent (GED).
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage financial operations for assigned communities in support of business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies and assist with community budget preparation.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve or submit contracts for approval within company budget-authority limits.
Anticipate and promptly communicate significant departures from budget in accordance with company policy and standards.
Partner with the Service Manager to review and recommend capital improvements and programs for expense reduction.
Oversee sales, lease renewals, resident renewal administration, and move-in and move-out processes.
Maintain accurate knowledge of community inventory, pricing, and availability, as well as general knowledge of competitors.
Understand the community’s competitive submarket and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities meet brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports to track performance and understand the impact of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; provide feedback, coaching, support, and regular one-on-one meetings.
Manage subordinate performance, conduct appraisals, support development, and make hiring or termination decisions for community associates.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.