Community Manager -Modera Rincon Hill

Mill Creek Residential•San Francisco, CA

2d•$105,000 - $125,000

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve business outcomes. Responsibilities span financial management, sales and marketing, operating standards, and associate management and development.

Requirements

High school diploma or equivalent (GED).
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage community financial operations in support of business goals; develop and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies and assist with preparing the community budget.
Prepare monthly reforecasts, operating reports, and executive summaries; review and approve or submit contracts within budget authority limits.
Immediately communicate significant budget variances in accordance with company policies and standards.
Partner with the Service Manager to review and recommend capital improvements and programs, including those intended to reduce expenses.
Oversee sales, lease renewals, and resident move-in and move-out processes, including administration of the renewal program.
Maintain accurate knowledge of community inventory, pricing, availability, and competitors; understand the submarket’s competitive environment and adjust operating strategies accordingly.
Participate in Revenue Management calls when applicable.
Maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance; inspect the community.
Review and analyze operations reports to monitor performance and understand the effects of local economic conditions.
Ensure compliance with MCR and applicable partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; engage, empower, coach, support, and develop associates, and recognize successful performance.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.