Community Manager - Modera University Park

Mill Creek Residential • Denver, CO

2d

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role leads and manages community operations and maintenance teams, sets performance standards, and coaches, develops, and empowers associates to achieve desired business outcomes.

The Community Manager oversees community financial performance, sales and marketing, operating standards, and associate management and development. Responsibilities include managing revenue and expenses, pricing and occupancy strategies, budgets and forecasts, leasing and resident processes, brand and regulatory compliance, service-provider contracts, and team performance.

Requirements

• High school diploma or equivalent (GED).
• 3–5 years of multi-family or related property management experience, or equivalent experience.
• 2 years of supervisory experience.
• Commitment to and passion for providing outstanding customer service.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor’s degree or related experience preferred.

Responsibilities

• Manage the financial aspects of assigned community operations in support of business goals.
• Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
• Oversee pricing and occupancy strategies.
• Assist with community budget preparation and provide monthly reforecasts, operating reports, and executive summaries.
• Review and approve, or submit for approval, contracts within applicable budget authority levels.
• Promptly communicate significant departures from budget in accordance with company policy and standards.
• Partner with the Service Manager to review and recommend capital improvements and expense-reduction programs.
• Oversee sales, lease renewals, and resident move-in and move-out processes, including administration of the renewal program.
• Maintain accurate knowledge of community inventory, pricing, and availability, and general knowledge of competitors.
• Understand the community’s competitive environment and adjust operating strategy accordingly; participate in Revenue Management calls when applicable.
• Ensure communities meet brand standards for property presentation, marketing, office and model appearance, and associate appearance.
• Review and analyze operations reports to track performance and understand the effects of local economic conditions.
• Ensure compliance with company and partner procedures and applicable federal, state, and local laws, including Fair Housing regulations.
• Manage contracts with third-party service providers.
• Recruit, hire, schedule, train, assign work to, and evaluate associates.
• Set team goals and accountability; engage, coach, support, and develop associates, provide feedback, recognize success, and conduct one-on-one meetings.
• Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions.
• Provide targeted training and growth opportunities for associates.
• Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
• Complete other duties as assigned.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Employer-sponsored short- and long-term disability insurance
• Life and ADD insurance
• 401(k) with employer matching
• Paid time off, including vacation, sick time, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED