Community Manager - Modera St. Paul

Mill Creek Residential•Dallas, TX

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. This role leads and manages community operations and maintenance teams, establishes performance standards, and coaches, develops, and empowers associates to achieve desired business outcomes. The position oversees community financial operations, revenue and expense programs, pricing and occupancy strategies, budgeting and forecasting, contracts, and capital improvement recommendations. It also leads sales, leasing, renewal, move-in, and move-out processes; maintains knowledge of inventory, pricing, availability, and competitors; and adjusts operating strategies to the competitive environment. The Community Manager ensures brand and operating standards, reviews operational performance, and maintains compliance with company procedures and applicable laws, including Fair Housing regulations. The role also manages third-party service provider contracts and is responsible for recruiting, hiring, scheduling, training, evaluating, coaching, and developing associates.

Requirements

High school diploma or equivalent (GED).
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage financial aspects of assigned community operations to support business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist with preparation of the community budget.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve, or submit for approval, contracts within applicable budget authority limits.
Anticipate and promptly communicate significant departures from budget in accordance with company policy and standards.
Partner with the Service Manager to review and recommend capital improvements and programs, including those intended to reduce expenses.
Oversee sales, lease renewals, and move-in and move-out processes, including administration of the resident renewal program.
Maintain accurate knowledge of community inventory, pricing, and availability, as well as general knowledge of competitors.
Understand the community’s competitive submarket and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operating reports to track performance and understand the impact of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit and hire associates; manage scheduling, work assignments, training, and performance evaluations.
Establish team goals and accountability; provide feedback, coaching, support, recognition, and individual meetings to drive goal achievement.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
Support associate development through targeted training and growth opportunities.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.