Community Manager - The Banks of Springdale

Greystar•Austin, TX

6d•$72,000 - $80,000

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance; oversees rent collection, vendor payments, expenditures, and financial reporting; and manages leasing, lease enforcement, marketing, and occupancy strategies. The role promotes resident satisfaction and retention, monitors property condition and safety, supervises and develops staff, and supports the client/owner relationship. It also completes accounting, administrative, and other reports and duties as needed. In California, the role additionally manages lease files using the California-specific Lease File Checklist. The position is based in an office environment with frequent exposure to outdoor conditions. It requires access throughout the property and amenities, occasional local travel, and the ability to move weights up to 20 pounds independently and 50 pounds with assistance. The salary range is $72,000–$80,000, with possible bonus eligibility. Benefits include medical, dental, vision, disability, and life insurance; paid time off and holidays; onsite housing discounts for eligible onsite team members; a paid sabbatical; 401(k) matching; paid parental leave; fertility benefit reimbursement; and other assistance and insurance programs.

Requirements

At least 4 years of relevant experience; the posting specifies a minimum of 4–6 years.
Experience relevant to property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and certifications as specified by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff with access to drive the cart must also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rents and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, required notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to resident concerns and requests and ensuring maintenance staff meet service-request standards.
Inspect the property and take action to maintain the safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage staff performance in accordance with company policies and practices.
Support client/owner relationships through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or needed.
For California properties, manage lease files using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.
Make routine local trips as needed for bank deposits, training, outreach events, or other job duties.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is described as free.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity coverage, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible eligibility for quarterly or annual bonuses for corporate roles, or weekly, monthly, and/or quarterly bonuses for onsite property roles.