Community Manager - The Banks of Springdale

Greystar Management Services•Austin, TX

4d•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to meet established financial and operational goals. The role ensures the property operates in compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position manages property budgeting, revenue, expenses, vendor payments, leasing, marketing, resident satisfaction, maintenance standards, property condition, and staff performance. It also supports the client or owner relationship through meetings, property tours, and performance updates, and completes accounting, financial, administrative, and other reports. In California, the role also manages lease documentation using the California-specific Lease File Checklist. The role is based in an office environment with frequent possible exposure to outdoor conditions. It requires access to all interior and exterior areas of the property and amenities, and may require routine local travel for bank deposits, training, outreach events, or other job duties.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage rent rates, rent and fee collection and posting, financial deposits, and monthly financial status reports to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and applicable late fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues promptly.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain the safety, cleanliness, appearance, and appeal of grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client or owner relationship through meetings, property tours, updates on property performance, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
In California, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure staff members authorized to drive a property golf cart hold valid driver’s licenses.

Benefits

Medical, dental, vision, disability, and life insurance.
Low-cost (free basic) employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.