Community Manager - The Lucille

Dominium•Stuart, FL

4d•Onsite

About The Position

Dominium is seeking a Community Manager to oversee day-to-day operations at The Lucille, a 200-unit apartment community in Stuart, Florida. The role manages property operations for stakeholders and works to maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable. The Community Manager fosters a positive atmosphere and strong relationships with residents while maintaining visibility, professionalism, and rapport. The Community Manager leads and supports site personnel, coordinates with corporate staff and on-site teams, and oversees leasing, resident services, collections, financial procedures, compliance, property upkeep, and vendor work. The role also maintains community records and reports, addresses safety and audit matters, and ensures the property is operated in accordance with company policies and applicable laws and regulations. Dominium is a purpose-driven affordable housing developer and manager operating in approximately 20 states with more than 1,300 employees. The company describes its values as Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution, and its purpose as providing quality, affordable housing that builds enduring value for residents, employees, communities, and financial partners.

Requirements

A two-year degree in a related field or an equivalent combination of education and experience.
Three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal English communication skills and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree in a related field is preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage day-to-day property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a pleasant community atmosphere and positive resident relations, and maintain visibility, professionalism, and rapport.
Perform or arrange daily operational duties, including caretaking, housekeeping, groundskeeping, and light maintenance when needed to maintain curb appeal and cleanliness.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff about occupancy goals, renewals, and projections; conduct employee orientation, training, and performance reviews; make recommendations concerning pay and advancement; and hire and terminate employees in accordance with company policies, applicable laws, and management direction.
Maintain employee records, including attendance, paid time off, and performance management records.
Establish resident communication and retention programs and resolve resident issues fairly and promptly.
Follow purchasing and accounting procedures, work within the established budget, and promptly notify the Area/Regional Manager of potential budget variances.
Collect rent and other amounts due, follow collection procedures, and submit eviction and collection-agency files in a timely manner under company policy.
Manage move-ins and move-outs, including unit inspection checklists and review of move-out charges and potential chargebacks.
Process applicant files and screening in a timely, accurate manner according to the property's housing programs.
Immediately report accidents and emergencies; resolve audit findings within designated time frames; maintain community records, files, and reports in the property management database; and conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up; review and sign leases and coordinate with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property and vacant units regularly, document deficiencies, and take corrective action within approved budgets.
Review work-order response times and follow up with residents about their satisfaction with completed work.
Ensure office procedures and timely, accurate report data entry; check daily audit matters such as key boxes, staff appearance, and job postings.
Supervise contractors and vendors to ensure quality work and compliance with contract requirements.
Enforce company handbooks, expectations, operating policies, property procedures, and applicable housing-program compliance procedures.
Stay current on federal, state, and local laws and regulations relevant to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, establish schedules, and assign personnel needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.