Community Manager - The Lucille

Dominium•Stuart, FL

3d•Onsite

About The Position

Dominium is seeking a Community Manager for The Lucille, a 200-unit apartment community in Stuart, Florida. The Community Manager is responsible for the property’s day-to-day operations and for maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The role establishes and maintains positive relationships with residents and requires visibility, professionalism, and rapport within the community. The manager oversees site personnel, property operations, resident services, leasing and collections, budgeting and accounting procedures, compliance, maintenance, safety, and property records. The role may also require filling duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance, to maintain the community’s cleanliness and curb appeal. The Community Manager supervises staff and vendors, establishes schedules, and assigns personnel needed to manage and maintain the property. Dominium is a purpose-driven affordable housing development and management company operating in approximately 20 states with more than 1,300 employees. The company offers eligible employees a comprehensive benefits package, along with training, development, career growth, and community volunteer and outreach programs.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience; a four-year degree is preferred.
Three years of multifamily property management experience required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage the day-to-day operations of the property and maximize occupancy, collections, physical appearance, resident retention, and applicable compliance.
Maintain positive relationships and communication with residents, address resident issues fairly and promptly, and support resident retention programs.
Perform or cover duties of open positions as needed, including caretaking, housekeeping, groundskeeping, and light maintenance.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, occupancy goals, renewals, and projections.
Orient and train employees; conduct performance reviews; recommend salary increases or advancement; hire and terminate employees in accordance with company procedures and applicable laws, under Area/Regional Manager and Human Resources direction.
Maintain employee records, including attendance, PTO, and performance management.
Follow purchasing procedures, oversee accounting directives, work within the established budget, and promptly notify the Area/Regional Manager of potential budget variations.
Collect rent and other monies due, follow collection procedures, and submit eviction files and collection-agency files in accordance with policy.
Manage move-ins and move-outs, unit inspection checklists, move-out charges, and chargebacks.
Process applicant files accurately and promptly according to the property’s designated housing programs.
Immediately report accidents and emergency situations and address audit findings within required time frames.
Maintain and document community records, files, and reports in the property management database; ensure office procedures and data entry are completed accurately and on time.
Conduct monthly safety meetings with staff.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up procedures.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and in accordance with company policies; review work-order response times and follow up with residents about their satisfaction.
Regularly inspect the property, vacant units, grounds, and common areas; record deficiencies and take corrective action within approved budget allocations.
Check audit-related issues daily, including key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality workmanship and completion of contracted work.
Enforce company handbooks, expectations, policies, procedures, and relevant compliance and maintenance procedures.
Remain knowledgeable about federal, state, and local laws and regulations relevant to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, establish schedules, and assign personnel needed to manage and maintain the community.
Perform other duties as assigned by the Area/Regional Manager.