Community Manager - The Mira

Dominium•Apopka, FL

1d•Onsite

About The Position

Dominium is seeking a Community Manager to oversee day-to-day operations at The Mira, a 300-unit apartment community in Apopka, Florida. The role manages property operations for stakeholders, directly or through staff, with the goals of maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The Community Manager fosters positive resident relationships and maintains a visible, professional presence in the community. The position oversees site personnel and contractors, supports staff training and performance management, handles leasing and resident matters, manages budgets and accounting procedures, and ensures compliance with applicable company policies and housing programs. The Community Manager also monitors property condition, maintenance, safety, records, reporting, and applicable laws and regulations. The role may include performing duties associated with open positions, such as caretaking, housekeeping, groundskeeping, or light maintenance, to maintain the community’s appearance and cleanliness.

Requirements

A two-year degree in a related field or an equivalent combination of education and experience; a four-year degree is preferred.
At least three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal English communication skills and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage daily property operations and pursue occupancy, collections, physical appearance, resident retention, and compliance goals.
Maintain a pleasant community atmosphere and positive resident relations through visibility, professionalism, and communication.
Perform duties of open site positions as needed, potentially including caretaking, housekeeping, groundskeeping, and light maintenance.
Coordinate communication between corporate staff and on-site management or maintenance personnel.
Meet with staff about business matters, including occupancy goals, renewals, and projections; conduct employee orientation, training, and performance reviews; and make recommendations regarding salary increases or advancement.
Hire and terminate employees in accordance with company procedures and applicable laws, under the direction of the Area/Regional Manager and Human Resources; maintain employee records.
Establish resident communication and retention programs and resolve resident issues fairly and promptly.
Follow purchasing and accounting procedures, work within the established budget, and promptly report potential budget variances to the Area/Regional Manager.
Collect rent and other monies due, follow collection procedures, and submit eviction and collection-agency files according to policy.
Manage move-ins and move-outs, including unit inspection checklists and review of move-out charges and chargebacks.
Process applicant files promptly and accurately according to applicable housing programs, such as Section 8, vouchers, Section 236, Section 42, bonds, and 4D.
Immediately report accidents and emergencies; address audit findings within required time frames; maintain community records, files, and reports in the property management database; and conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up; review and sign lease agreements and coordinate with corporate Marketing as needed.
Ensure maintenance requests are completed promptly and according to policy; inspect the property and take action on deficiencies within approved budgets; maintain the condition of vacant units, grounds, and common areas; and follow up with residents about work orders.
Ensure office procedures and timely, accurate report data entry; check daily audit issues, including key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality work and completion according to contract terms.
Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, applicable maintenance and Yardi procedures, and compliance procedures such as Section 42 and Section 8.
Stay current on federal, state, and local laws and regulations relating to property management and resident needs.
Supervise site personnel, train or oversee staff and contract-vendor work, and establish schedules and staffing assignments for proper community management and maintenance.
Perform other duties assigned by the Area/Regional Manager.