Community Manager - The Mira

Dominium•Apopka, FL

1d•Onsite

About The Position

Dominium is seeking a Community Manager for The Mira, a 300-unit apartment community in Apopka, Florida. The Community Manager oversees the property’s day-to-day operations for its stakeholders, personally or through direct reports. The role focuses on occupancy, collections, the property’s physical appearance, resident retention, and compliance, while maintaining a pleasant community atmosphere and positive resident relations. The manager supervises site personnel, contractors, and vendors; supports staff training and performance management; and coordinates with corporate teams and the Area/Regional Manager. The position also oversees leasing and resident processes, collections, accounting and budgets, compliance, records, maintenance, safety, and property inspections. Dominium is a purpose-driven affordable housing company operating in approximately 20 states with more than 1,300 employees and over 50 years of experience. The company offers competitive compensation, an incentive bonus program, training and development, career growth, volunteer and outreach opportunities, and benefits for eligible employees.

Requirements

Two-year degree in a related field, or an equivalent combination of education and experience; a four-year degree is preferred.
Three years of multifamily property management experience required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage day-to-day property operations and maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a professional, visible presence and foster positive relationships and communication with residents.
Maintain property curb appeal and cleanliness; may perform duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, occupancy goals, renewals, and projections.
Conduct employee orientation, training, performance reviews, and personnel administration; make recommendations concerning salary increases and advancement.
Hire and terminate employees according to company procedures and applicable laws, under the direction of the Area/Regional Manager and Human Resources.
Maintain employee records, including attendance, PTO, and performance management.
Promote resident communication and retention, and resolve resident issues fairly and promptly.
Follow purchasing procedures and company accounting directives; work within the established budget and promptly report potential variances.
Collect rent and other amounts due, maintain collection procedures, and submit eviction and collection-agency files in accordance with policy.
Manage move-ins and move-outs, unit inspection checklists, and review of move-out charges.
Process applicant files promptly and accurately according to applicable housing program requirements.
Immediately report accidents and emergencies; correct audit findings within required time frames.
Maintain community records, files, and reports in the property management database.
Conduct monthly safety meetings with staff.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to company policies and procedures.
Inspect the property regularly, document deficiencies, and take corrective action within approved budget allocations; keep vacant units, grounds, and common areas presentable.
Review work-order response times and follow up with residents about their satisfaction with completed work.
Ensure office procedures and report submissions are completed accurately and on time; check daily audit issues such as key boxes, staff appearance, and job postings.
Supervise contractors and vendors to ensure work quality and compliance with contract terms.
Enforce company handbooks, expectations, operations procedures, maintenance and Yardi guidance, and compliance procedures, including those related to Section 42 and Section 8.
Stay current on federal, state, and local laws and regulations related to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, and establish schedules and staffing assignments for the community.
Perform other duties as assigned by the Area/Regional Manager.