Community Manager - The Monroe

Greystar•Nashville, TN

2d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The property described is a stabilized, 244-unit midrise. The manager contributes to budget development, monitors revenues and expenses, manages vendor payments and lease enforcement, and develops marketing and leasing strategies to meet occupancy and revenue goals. The role also promotes resident satisfaction and retention, maintains property standards, supervises staff, supports the client/owner relationship, and completes required accounting, financial, and administrative reports. For California properties, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate team work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and certifications applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Contribute to property budget development by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, verify work and insurance documentation, code charges appropriately, and coordinate communications with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct property inspections and take appropriate action to maintain safety, cleanliness, and appearance of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies, values, and business practices.
Support the client/owner relationship by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist.

Benefits

Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity coverage.
Pet insurance and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.