Community Manager - The Monroe

Greystar Management Services•Nashville, TN

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of The Monroe, a stabilized, 244-unit midrise property. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The Community Manager contributes to property budgeting and financial performance, oversees leasing and marketing, supports resident satisfaction and retention, maintains property standards, supervises staff, and assists with client and owner relationships. The position also completes accounting, financial, administrative, and other reports and performs other duties as assigned or necessary. In California, the role also manages lease files using the California-specific Lease File Checklist. This position works in an office environment and may frequently involve exposure to outdoor conditions. Routine local travel may be required. The posted salary range is shown as $00,000–$00,000; pay may vary based on business requirements, experience, skills, and location. Onsite property positions may be eligible for bonus programs. Benefits for eligible full-time employees include insurance coverage, paid time off, retirement matching, paid parental leave, and other programs.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Experience sufficient to resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also hold valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals.
Contribute to property budgets by reviewing financial statements, marketing information, and operational reports and assessing performance patterns.
Meet revenue targets by setting rent rates; ensuring rent and fees are collected and posted promptly; making bank deposits; and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating communications with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, and train property staff, and manage their performance in accordance with company policies and practices.
Support client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Maintain required licenses and certifications and ensure staff authorized to drive the property's golf cart have valid driver's licenses.
Make routine local trips for bank deposits, training, outreach events, or other work-related needs.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off: new hires receive 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.