Community Manager - Roving INW

Greystar Management Services•Seattle, WA

1d•Onsite

About The Position

Greystar is hiring an experienced Community Manager to manage the day-to-day operations of an assigned apartment property. The role oversees property team members, activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The position includes financial and budget oversight, leasing and marketing, resident satisfaction, property maintenance and inspections, staff supervision, and owner/client communication. The posting describes this as a roving INW role. The Community Manager analyzes financial statements and operational reports, helps develop property budgets, manages revenues and expenses, oversees vendor invoices and lease enforcement, and implements marketing and leasing strategies. The role also responds to resident concerns, ensures service requests are handled appropriately, maintains the property's physical condition and safety, and supports the client/owner relationship through updates, tours, and reporting. Additional accounting, administrative, and reporting duties may be assigned. In California, the Community Manager also uses the California Lease File Checklist to ensure lease files are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment operations, resolve customer issues, complete financial records and reports, increase revenues, and coordinate a team.
Previous property management experience; fee management experience is preferred.
Proven supervisory skills, including the ability to hire, lead, direct, evaluate, and manage team members.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software; experience with Entrata, Yardi, and/or OneSite is preferred.
Proficiency in MS Office Suite and Yardi/OneSite software.
Financial skills and experience creating and adhering to budgets and preparing fiscal reports.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property.
Ability to physically access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Fee management experience.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Manage daily property operations and resources to achieve budgeted financial and operational goals.
Analyze financial statements, marketing information, and operational reports to contribute to property budgets and assess performance patterns.
Meet revenue targets by setting rents, ensuring rent and fees are collected and posted, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communication.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to questions, complaints, and requests and resolving service issues.
Ensure the maintenance team responds to and completes resident service requests according to company standards.
Conduct property inspections and address safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, supervise, and evaluate property staff in accordance with company policies and practices.
Support client and owner relationships by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned duties.
In California, use the state-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity coverage.
Pet insurance and legal plans.
Charitable giving program and benefits.