Community Manager - Roving INW

Greystar•Spokane Valley, WA

3d•$27 - $34•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager develops and monitors property budgets, revenues, expenditures, financial reports, and vendor payments; oversees leasing, lease enforcement, resident applications, renewals, inspections, and compliance; and implements marketing and leasing strategies to meet occupancy and revenue goals. The role also promotes resident satisfaction, oversees maintenance service standards and the property's physical condition, supervises and develops staff, and supports the client/owner relationship through updates, reports, tours, and responses to requests. The position may involve local travel for bank deposits, training, and outreach events. The posted hourly range is $27.00–$34.00, with potential bonus eligibility. Benefits for full-time employees include health and insurance benefits, paid time off, housing discounts for onsite team members subject to availability, retirement matching, paid parental leave, and other programs.

Requirements

Previous property management experience is required; fee management experience is preferred.
At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Demonstrated supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Proficiency in Microsoft Office and internet, word processing, spreadsheet, and database management programs.
Strong proficiency in property management software; Yardi, OneSite, or Entrata experience is identified, with Entrata, Yardi, and/or OneSite preferred.
Experience creating and adhering to budgets and preparing fiscal reports; financial savvy.
Excellent communication, conflict-resolution, and customer-service skills, including the ability to read, write, and communicate effectively.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented and self-motivated, with the ability to work independently, as a leader, and collaboratively as part of a team.
Bachelor’s degree from an accredited college or university is preferred, particularly in Business Management, Real Estate, or a related field.
Hold any licenses and/or certifications required by state and local jurisdictions.
Valid driver's license required to drive a golf cart on the property; ensure other onsite staff who drive the golf cart also have valid licenses.
Ability to access all interior and exterior parts of the property and amenities and to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Fee management experience.
Bachelor’s degree in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Manage the property's daily operations and resources to achieve budgeted financial and operational goals and comply with company policies and applicable laws.
Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Set rent rates, ensure rent and fees are collected and posted, make bank deposits, and prepare and review monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, and account coding; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee leasing and lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting permissible fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, requests, and service issues in a timely manner; ensure maintenance staff meet service-request standards.
Inspect the property, grounds, buildings, and amenities and take action to maintain safety, cleanliness, and appearance standards.
Interview, hire, orient, train, supervise, and evaluate property staff in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned duties.
For California positions, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Potential quarterly or annual bonus program for corporate positions, based on individual and company performance.
Robust training and development and long-term career opportunities.