Community Manager

RPM Living • Lake Forest, IL

3d • $80,000 - $85,000 • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads property staff, manages financial and operational performance, promotes resident satisfaction and retention, supports leasing and revenue goals, and maintains positive relationships with property owners. The successful candidate has strong resident-relations and interpersonal skills and can communicate effectively, lead and train others, take charge, and work dependably and professionally as part of a team. This is an on-site role based primarily in an office, with occasional work outdoors and a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Bachelor's degree from a four-year college or university, 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-player approach, professionalism, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Successful completion of a background check as required by applicable local, state, and federal requirements.

Nice To Haves

• Valid driver's license preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators; provide feedback to underperforming associates and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues appropriately.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly according to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working on-site at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager