Community Manager - Victoria at COMM22

Avanath • San Diego, CA

8d • $30 - $32

About The Position

The Community Manager oversees the community in an efficient and profitable manner while fostering resident and associate satisfaction and well-being in line with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendor partners, regulatory agencies, and social services. The Community Manager listens to and addresses concerns, seeks organizational support when needed, and helps ensure residents and staff feel heard and valued.

The position manages resident relations and service, financial performance, on-site operations, and staff leadership. It also ensures compliance with company policies and applicable laws and regulations. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. The role includes travel within the region and to other business offices and events.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to diffuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office, including Word, Excel, and PowerPoint, as well as the internet and email.

Responsibilities

• Oversee community operations efficiently and profitably while supporting resident and associate satisfaction and well-being.
• Manage the resident experience from move-in through move-out; acknowledge and promptly address complaints and communicate resident concerns to senior leadership.
• Serve as a resource for residents, refer them to appropriate services and agencies, organize resident events and retention programs, and maintain secure, confidential resident files.
• Review the community’s financial health and budget comparisons, and drive revenue through marketing and leasing units and additional revenue sources.
• Manage budgets, rent rolls, projections, occupancy goals, rent delinquency systems, monthly financial reports, annual operating budgets with the Regional Manager, and subsidy vouchers when applicable.
• Oversee large capital projects and coordinate with multiple departments when applicable.
• Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Set and communicate team goals; provide feedback, training, and development; assess employee performance; recognize strong performance; and address poor performance with clear expectations.
• Promote collaboration, inclusivity, trust, transparency, and effective communication among residents, staff, agencies, owners, and community partners.
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws; meet agency compliance and eligibility requirements.
• Follow employee and management handbooks, address potential housing violations and liability concerns, and seek Regional Manager guidance or approval within specified parameters.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Training and development opportunities, including online training platforms, classes, and one-on-one coaching
• Opportunities for growth and promotion from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed