Community Manager - Victoria at COMM22

Brighthaven•San Diego, CA

About The Position

The Community Manager oversees the community efficiently and profitably while fostering resident and associate satisfaction and well-being in line with company and owner goals. The role calls for professionalism, positive engagement, and a strong ability to build relationships with residents, staff, vendors, regulatory partners, and social service organizations. The manager listens and responds constructively to concerns, works collaboratively across the organization, and helps ensure residents and staff feel seen, heard, and valued. The position leads resident relations and customer service, financial and budget management, staff leadership, community operations, and compliance with property-management policies and applicable laws. The Community Manager is classified as essential staff and is expected to report to work and follow safety and business protocols. Travel within the region and to other business offices and events may be required.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and Tax Credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity with and ability to use Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

Oversee the community’s operations efficiently and profitably while supporting resident and associate satisfaction and well-being.
Build positive relationships with residents, staff, vendor partners, regulatory partners, and social service organizations.
Listen and respond professionally to resident and staff concerns, using organizational resources and senior leadership as appropriate.
Manage the resident experience from move-in through move-out, acknowledge complaints promptly, and coordinate action to resolve them.
Advocate for residents by communicating concerns to senior leadership and provide information about community-related resources and services.
Organize resident events and retention programs, refer residents to appropriate assistance agencies, and maintain secure, confidential resident files.
Monitor the community’s financial health through regular budget comparisons and pursue revenue growth through marketing, leasing, and additional revenue sources.
Manage budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency; and prepare monthly reports and financials accurately and on time.
Prepare the annual operating budget with the Regional Manager and submit subsidy vouchers when applicable.
Oversee large capital projects and coordinate communication among departments when applicable.
Set immediate and long-term team goals; coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor work, rent collection, and accounts payable.
Support team performance through feedback, training, development, collaboration, and inclusive leadership.
Assess employee performance, recognize strong performance, and address poor performance by establishing clear expectations.
Respond to team-member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to maximize operational efficiency and ensure the community’s curb appeal is maintained.
Conduct business in accordance with company policies, Fair Housing requirements, the Americans with Disabilities Act, and other applicable laws.
Meet local, state, and federal agency compliance and eligibility requirements; follow employee and management handbooks; and address potential housing violations and liability concerns.
Seek approval and guidance from the Regional Manager within specified parameters.
Report to work as essential staff and adhere to safety and business protocols.
Travel within the region and to other business offices and events as needed.