Community Manager - Victoria at COMM22

Avanath • San Diego, CA

8d

About The Position

The Community Manager oversees the assigned community in an efficient and profitable manner while fostering resident and associate satisfaction and well-being in keeping with company and owner objectives. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendor partners, and regulatory and social-services partners. The manager is expected to listen and respond constructively to resident and staff concerns, seek organizational support when needed, and help ensure that residents and staff feel seen, heard, and valued.

The position is responsible for resident relations and customer service throughout the resident lifecycle; community financial performance, budgets, and reporting; on-site operations and staff leadership; and compliance with company policies and applicable housing laws and regulations. The manager also oversees resident events and retention, property operations and vendor relationships, employee performance and schedules, and the community’s appearance. This is an essential-staff position requiring the incumbent to report to work and follow safety and business protocols.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax-credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity with and ability to use Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

• Oversee the community efficiently and profitably while supporting resident and associate satisfaction and well-being.
• Provide a positive experience throughout the resident lifecycle, from move-in to move-out, and promptly acknowledge and address complaints.
• Advocate for residents by communicating concerns to senior leadership and serve as a resource for matters affecting community living.
• Organize resident events and retention programs, refer residents to appropriate services and agencies, and maintain secure, confidential resident files.
• Regularly review the community budget comparison and manage budgets, rent rolls, projections, and occupancy goals.
• Support financial growth through marketing and leasing new and turnover residential units and developing additional revenue lines.
• Implement a system to achieve 0% rent delinquency and prepare accurate, timely monthly reports and financials.
• Prepare the Property Annual Operating Budget with the Regional Manager and prepare and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate communication among departments when applicable.
• Coordinate and oversee on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Set and communicate immediate and long-term goals, provide regular feedback and training, and support team development and collaboration.
• Assess employee performance, recognize strong performance, set clear expectations for underperformance, and respond to team-member concerns.
• Create and supervise personnel schedules to support operational efficiency.
• Respond to maintenance conditions, resident problems, security breaches, and emergencies.
• Ensure the community’s curb appeal is maintained.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbook procedures; and address potential housing violations and liability concerns.
• Seek approval and guidance from the Regional Manager within specified parameters.
• Report to work as essential staff and adhere to safety and business protocols.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Industry learning and development opportunities, including online training platforms, classes, and one-on-one coaching
• Opportunities for advancement, with an emphasis on promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed