Community Manager - Victoria at COMM22

Brighthaven • San Diego, CA

8d • $30 - $32

About The Position

The Community Manager oversees the assigned community efficiently and profitably, fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, collaboration with residents, staff, vendors, regulatory partners, and social service organizations, and a constructive approach to resolving concerns. The Community Manager leads resident services and retention, financial and operational performance, staffing, compliance, and property upkeep. This position is classified as essential staff and requires reporting to work while following safety and business protocols.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work effectively under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
• Must report to work as essential staff and adhere to safety and business protocols.
• Frequent sitting and walking; travel within the region and to other business offices and events by airline, train, and automobile.
• Ability to use a computer, keyboard, mouse, and phone repetitively; read, comprehend, write, perform calculations, and communicate verbally.
• May work at an elevated site or walk on uneven ground; occasional squatting, bending, twisting, pushing, and pulling.

Responsibilities

• Ensure a positive resident experience throughout the full resident life cycle, from move-in to move-out.
• Provide necessary resident services, promptly acknowledge and address complaints, advocate for residents with senior leadership, and serve as a resource for community-living concerns.
• Plan and manage resident events and retention programs; refer residents to appropriate support services and agencies as needed.
• Maintain a secure, confidential file for each resident.
• Review the community budget comparison regularly and maintain awareness of the community’s financial health.
• Drive financial growth through marketing and leasing new and turnover units and additional revenue streams.
• Manage budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
• Prepare accurate, timely monthly reports and financial statements.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate with multiple departments when applicable.
• Establish and communicate immediate and long-term goals for team members; lead on-site operations and coordinate budget implementation, compliance, vendors, contractor work, rent collections, and accounts payable.
• Support team performance through feedback, training, development, collaboration, inclusivity, trust, and transparency.
• Communicate with residents, the community, agencies, owners, and team members; assess employee performance, recognize strong performance, and address poor performance with clear expectations.
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to maximize operational efficiency and maintain the community’s curb appeal.
• Conduct business in compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws and regulations.
• Meet local, state, and federal compliance and eligibility requirements; ensure handbook procedures are followed.
• Respond to potential housing violations and liability concerns and seek Regional Manager approval or guidance within specified parameters.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Learning and development opportunities, including online training, classes, and one-on-one coaching
• Opportunities for growth and promotion from within
• Flexible work schedules to accommodate varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed