Community Manager - Madison at Melrose

Greystar Management Services•Madison, TX

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to meet budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and with applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance, oversees leasing and rent collection, reviews vendor invoices, controls expenditures, and prepares financial and administrative reports. It develops marketing and leasing strategies to achieve occupancy and revenue goals, promotes resident satisfaction and retention, and oversees maintenance standards and property appearance. The Community Manager also hires, trains, and manages staff and supports the client or owner relationship through meetings, property tours, and performance updates. For California properties, the Community Manager manages the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role is primarily in an office environment, with frequent potential exposure to outdoor conditions and routine local travel as required.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver's license, required to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the property's day-to-day operations, staff, activities, and resources to achieve budgeted financial and operational goals and comply with applicable company policies, procedures, and laws.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rents, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communication.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewals, inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property regularly and take action to maintain safety, cleanliness, appearance, and appeal across buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies, values, and business practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.