EMS Facilitator at Melrose-Wakefield
About The Position
The EMS Facilitator works onsite at a partner hospital to manage patient medical transportation needs and ensure patients receive timely, appropriate ALS, BLS, or wheelchair van transportation. The role serves as the point person for clinical, logistical, and insurance questions about transportation. It involves booking calls in the medical dispatch system, collecting transfer paperwork, coordinating priorities with hospital staff and dispatch, confirming insurance authorization, securing payment when necessary, and communicating updates to hospital staff, patients, and their families. The facilitator also solicits feedback from hospital staff, communicates with EMS agencies and healthcare providers, serves as a subject matter expert on facility needs and transport patterns, and collaborates with EMS and hospital management to improve efficiencies. The position requires healthcare or EMS experience, Basic Life Support CPR certification, a valid driver's license with a satisfactory driving history, and successful completion of background, drug, and lift screening. Physical requirements include lifting and maneuvering up to 125 pounds with assistance, walking stairs, and sitting, standing, and kneeling for extended periods.
Requirements
- Healthcare or EMS experience is required.
- Certification in Basic Life Support CPR.
- Valid motor vehicle operator license with a satisfactory driving history.
- Must pass a background check, including CORI.
- Must pass a drug screen and lift test.
- Commitment to exemplary customer service.
- Ability to lift and maneuver 125 pounds with assistance and without difficulty.
- Ability to walk up and down stairs without difficulty.
- Ability to lift and carry 125 pounds up and down two flights of stairs with assistance and without difficulty.
- Ability to sit, stand, and kneel for long periods of time.
- Ability to walk without difficulty and without affecting the immediate performance of job-related duties.
Responsibilities
- Manage patients’ medical transportation needs within the specified healthcare facility.
- Assist hospital staff with booking the appropriate mode of transportation and gathering necessary paperwork.
- Coordinate patient priorities with hospital staff and the medical transportation dispatch center.
- Communicate transportation updates to hospital staff, patients, and patients’ families.
- Answer patients’ and families’ clinical, logistical, or insurance questions about medical transportation.
- Provide customer service to patients, families, and hospital staff.
- Solicit regular feedback from hospital staff and establish a structured feedback loop with management and EMS operations.
- Communicate with EMS agencies, physicians, and other healthcare providers.
- Act as the subject matter expert on facility needs and transport patterns.
- Work with EMS and hospital management teams to improve hospital-system efficiencies.
- Help staff follow insurance processes and meet requirements for Mass Health, Medicare, and managed care plans.
- Work with hospital staff to complete prior authorization and insurance requirements.
- Secure payment when necessary before transport.
- Perform duties safely, courteously, confidentially, and professionally; maintain response readiness and complete reports accurately and promptly.
- Mentor, train, and encourage fellow staff as needed.
- Protect patient privacy and report concerns or observed violations of patient privacy policies to designated management personnel.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
