Part Time EMS Facilitator at Melrose-Wakefield

Armstrong Ambulance•Arlington, MA

3d•$25 - $34•Onsite

About The Position

The EMS Facilitator is stationed onsite at Melrose-Wakefield Hospital and serves as the primary point of contact for coordinating patient medical transportation. The role helps ensure patients receive timely and appropriate transportation, including Advanced Life Support (ALS), Basic Life Support (BLS), and wheelchair van services. The facilitator answers clinical, logistical, and insurance questions related to patients’ medical transportation. The role coordinates transportation with hospital staff, patients and their families, EMS agencies, physicians, and other healthcare providers. It also supports insurance processes and prior authorization requirements, secures payment when necessary, gathers feedback, and works with EMS and hospital management to improve efficiency. The position requires healthcare or EMS experience, Basic Life Support CPR certification, a valid motor vehicle operator license with a satisfactory driving history, and successful completion of a background check, drug screen, and lift test. Employees must protect patient privacy and handle patient information only as needed to perform job duties. The position includes physical requirements such as lifting and maneuvering up to 125 pounds with assistance, using stairs, and sitting, standing, and kneeling for extended periods.

Requirements

Healthcare or EMS experience is required.
Certification in Basic Life Support CPR.
Valid motor vehicle operator license with a satisfactory driving history.
Must pass a background check, including CORI.
Must pass a drug screen and lift test.
Commitment to providing exemplary customer service.
Ability to lift and maneuver 125 pounds with assistance and without difficulty.
Ability to walk up and down stairs without difficulty.
Ability to lift and carry 125 pounds up and down two flights of stairs with assistance and without difficulty.
Ability to sit, stand, and kneel for long periods of time.
Ability to walk without difficulty and without affecting the immediate performance of job-related duties.

Responsibilities

Manage medical transportation needs for patients at the healthcare facility.
Assist hospital staff with booking appropriate transportation and gathering necessary paperwork.
Coordinate patient priorities with hospital staff and the medical transportation dispatch center.
Communicate transportation updates to hospital staff, patients, and patients’ families.
Answer clinical, logistical, and insurance questions about medical transportation.
Provide customer service to patients, families, and hospital staff.
Solicit feedback from hospital staff and maintain a structured feedback loop with management and EMS operations.
Communicate with EMS agencies, physicians, and other healthcare providers.
Serve as the subject matter expert on the facility’s needs and transportation patterns.
Work with EMS and hospital management teams to improve efficiencies within the hospital system.
Help staff follow insurance processes and meet Mass Health, Medicare, and managed care plan requirements.
Work with hospital staff to complete prior authorization and insurance requirements.
Secure payment when necessary before transport.
Perform duties safely, courteously, confidentially, and professionally.
Maintain response readiness consistent with company criteria.
Mentor, train, and encourage fellow staff as needed.
Complete reports legibly, accurately, and on time.
Protect the confidentiality of customer, company, and patient information, and report concerns about patient privacy practices to designated management personnel.