General Manager- Melrose

Rag & Bone•West Hollywood, CA

10d•$115,000 - $130,000•Onsite

About The Position

The General Manager represents rag & bone by embodying its culture, customer experience, and lifestyle. This role manages operational execution at the Melrose flagship, ensures exceptional customer experiences, and drives profitable sales growth. The General Manager coaches and develops associates and managers, fosters collaboration, and sets an example for service standards, management practices, and store execution across the region. The role oversees brand experience, business performance, leadership, store operations, staffing and development, and visual merchandising. The General Manager works with corporate, HR, Area Manager, visual merchandising, and buying teams to support the store and its employees.

Requirements

Minimum 5 years of specialty retail experience, including 5 or more years in a management role.
Experience managing in a commission-based environment.
Experience managing multiple locations or a flagship location.
Demonstrated ability to drive sales and grow a business.
Demonstrated ability to motivate, lead, and develop a team.
Proven experience leading a product- and customer-centric sales environment.
Ability to lift at least 30 pounds and to carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend.
Ability to meet the physical demands required to perform the essential functions of the job, with reasonable accommodations where applicable.

Nice To Haves

Luxury or contemporary management experience.

Responsibilities

Build customer loyalty through the in-store experience and ensure associates deliver elevated sales and service.
Demonstrate product knowledge and ensure the team can communicate that knowledge to customers.
Represent the brand and ensure team members embody its spirit in interactions with customers and peers.
Maintain the store as an example of strong execution and service standards within the region.
Conduct market research and competitor analysis; analyze sales reports and data to identify business needs and strategies.
Operate the store in a fiscally responsible manner and with integrity; develop and execute business plans that improve results and maximize opportunities.
Maintain communication with the corporate team and model excellence in management and execution.
Follow and communicate company policies and procedures, including safety, back-of-house, stock, sales, and HR policies; ensure managers and team members understand them.
Lead the team through change and challenges, address problems proactively, and identify opportunities for improvement.
Take responsibility for business results, delegate appropriately, and maintain a leadership presence on the sales floor.
Perform and train staff on store operations, from register procedures to stockroom tasks.
Communicate and execute company policies, procedures, initiatives, and directives; ensure accurate cash handling, register procedures, and payroll processes.
Create the store schedule and ensure adequate floor coverage.
Recruit, onboard, train, coach, and develop staff to meet store goals; provide regular performance feedback and counseling.
Resolve HR and employee issues promptly, partnering with HR and the Area Manager as needed; coordinate employee administration with HR.
Manage the performance and success of store employees and build a candidate pipeline through networking and interviewing.
Mentor and train new managers and stores.
Partner with visual merchandising and buying teams on product assortment and displays based on customer demographics and the market.