Store Manager - Jil Sander Melrose

OTB Spa•Los Angeles, CA

8d•$130,000 - $140,000

About The Position

The Store Manager is the business owner of the store’s results, accountable for achieving sales and profitability targets while bringing Jil Sander’s identity to life in every client interaction. The role leads commercial performance, client development, team leadership, visual presentation, store operations, and compliance with company policies and local labor law. The Store Manager builds and develops a high-performing team, establishes service standards, and cultivates lasting client relationships that encourage repeat business and strengthen the store’s local market presence. The role balances commercial judgment with disciplined execution of brand and corporate guidelines and serves as the primary link between the store and headquarters or regional partners in merchandising, HR, operations, and marketing.

Requirements

At least 5 years of experience in retail management or a related role.
Excellent verbal and written communication skills.
Strong customer service skills.
Proficiency with Microsoft Office Suite or related software.
Strong project management skills and ability to prioritize in a fast-paced environment.
Flexible availability, including weekends, holidays, and early or late shifts as needed.
Financial management experience.
Ethical conduct and the ability to lead by example.
Learning orientation and ability to train and teach.
Performance management skills.
Leadership skills, including comfort having difficult conversations.
Elevated market awareness and networking skills.
Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Nice To Haves

Experience in luxury retail or a service-oriented organization.
A previous client book.

Responsibilities

Maintain command of the business strategy and translate it into actions that deliver sales and financial targets.
Build the store strategy and annual action plan, setting a roadmap for expected sales and financial achievement.
Communicate and track store sales and KPIs, explaining the context and rationale behind results.
Review monthly profit and loss reports and develop action plans to address expense controls.
Monitor and control expenses to meet expense budgets.
Analyze daily, weekly, and monthly business and product reporting to anticipate and respond to changes in business or merchandising performance.
Own recruitment, development, and performance management for the store team.
Foster an engaging environment for learning and development, and ensure team members are trained and aligned with store objectives and strategies.
Train the team on company policies and procedures, customer service standards, POS transactions, and cash management.
Identify employees’ strengths and development areas and create targeted development plans.
Lead and follow up on the clientele program, ensuring sales professionals develop and retain long-term clients.
Maintain consistent clienteling standards, grow the customer database, and ensure CRM practices meet company standards.
Partner with the direct supervisor and store team to resolve customer issues to the customer’s satisfaction.
Manage daily store operations, including logistics, stock flow, inventory control, and floor readiness.
Apply Home Office operations policies and procedures to maximize efficiency and protect business integrity.
Maintain a clean, organized, well-maintained store that supports efficient operations and a comfortable shopping experience.
Ensure accuracy in POS transactions, cash handling, banking, and compliance with banking and accounting policies.
Review schedules weekly to ensure appropriate floor coverage and disciplined payroll management.
Manage headcount and payroll budgets within company targets, using company scheduling tools to plan productive coverage.
Lead and monitor merchandise standards in alignment with company direction.
Manage best-seller and slow-seller performance and collaborate with the company on commercial store needs.
Partner with the visual associate to manage merchandising that maximizes sales and implement visual standards and guidelines.