Selling Supervisor, Dallas NorthPark - Jil Sander

OTB Spa•Dallas, TX

7d•$22 - $23•Onsite

About The Position

The Sales Supervisor is a working leader who drives sales performance, develops talent, and elevates the client experience. The role maintains an active personal client portfolio while leading the sales team by example, translating store objectives into daily actions, coaching Client Advisors, and fostering clienteling, accountability, and brand excellence. In partnership with the Store Manager and Assistant Store Manager, the Sales Supervisor uses business data to identify opportunities, close performance gaps, and deliver sustainable growth. The role also serves as a product and selling expert, supports recruiting and onboarding, leads daily floor activity, builds client relationships, and upholds operational and visual standards. Success means improving team performance through hands-on leadership, selling by example, developing talent, strengthening client relationships, and contributing to sustainable sales growth and a high-performing store culture.

Requirements

At least 3 years of selling and leadership experience.
Demonstrated success achieving individual and team sales objectives.
Proven ability to coach, motivate, and develop others, give constructive feedback, and hold others accountable.
Strong command of retail KPIs and commercial performance.
Demonstrated clienteling and relationship-building skills.
Sound decision-making in a fast-paced retail environment.
Verbal and written communication skills, including active listening, for determining business goals and suggesting ways to achieve them through human resource initiatives.
Commercial awareness and working understanding of retail KPIs.
Proficiency with CRM, POS, and clienteling platforms.
Strong organizational skills and attention to detail.
Availability to work a flexible retail schedule, including weekends, holidays, and special events.
Analytical and problem-solving abilities with strong attention to detail.
Strong project management and change management skills, with the ability to prioritize in a fast-paced environment.
Must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request; employment is contingent on successful verification of authorization in compliance with federal immigration laws.

Nice To Haves

Fashion or retail experience is preferred.
Previous supervisory or leadership experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment is preferred.
Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment is preferred.

Responsibilities

Lead the team in achieving and exceeding individual and store sales objectives.
Translate store targets into clear daily and weekly goals and set individual expectations with Store Management.
Analyze sales and clienteling KPIs across daily, weekly, monthly, and seasonal periods to identify opportunities and actions.
Maintain command of key retail metrics, including Net Sales, Sales vs. Goal, ATV, UPT, Conversion, Traffic, client acquisition and retention, repeat client sales, full-price sell-through, appointments, and CRM activity.
Lead from the sales floor through active selling, clienteling, and product expertise.
Partner with Store Management on action plans for underperforming KPIs or team members.
Drive sales through cross-selling, complete-look selling, appointments, events, and client outreach.
Recognize and celebrate individual and team achievements.
Coach Client Advisors on selling skills, clienteling, product knowledge, and KPI performance through real-time floor coaching and regular one-on-ones.
Use sales and clienteling data to provide objective, actionable feedback.
Create and follow up on individual development plans based on performance gaps and career aspirations.
Identify high-potential talent and support succession planning for future sales leaders.
Partner with Store Management on performance evaluations, talent assessments, and improvement plans.
Create an energetic, collaborative, inclusive, high-performing sales culture.
Lead daily huddles to review results, communicate commercial priorities, and set team and individual focus.
Assign floor coverage based on traffic and business needs, and monitor client flow and selling opportunities.
Ensure clienteling activity takes place during non-selling periods.
Close the day by reviewing results, opportunities, and follow-up actions with the team.
Build trust through consistent communication and follow-through.
Partner with Store Management and HR to identify staffing needs and participate in recruiting and candidate selection.
Interview candidates and assess selling ability, client orientation, cultural alignment, brand affinity, and growth potential.
Deliver structured onboarding covering product knowledge, brand history, selling behaviors, CRM, POS, and operational standards.
Set clear 30/60/90-day expectations and monitor new-hire progress with regular feedback.
Lead product knowledge moments, role plays, and selling exercises, and partner with Retail Training on company initiatives.
Reinforce brand storytelling, craftsmanship, materials, styling, and collection knowledge.
Ensure the team understands seasonal collections, launches, campaigns, and commercial priorities.
Establish a strong clienteling culture and lead by example with a high-quality personal client book.
Review CRM activity and clienteling KPIs regularly and ensure accurate, meaningful client profiles.
Coach personalized outreach based on client preferences, purchase history, and behavior.
Drive appointments and prepare the team to maximize each opportunity.
Develop strategies to grow client acquisition, retention, and repeat business, and identify high-value client opportunities.
Support private appointments, events, launches, and trunk shows, and share client insights with Store Management.
Hold the team accountable to elevated, personalized service standards consistent with brand positioning.
Observe client interactions and coach in real time, modeling exceptional selling and service behaviors.
Ensure client concerns are resolved quickly and professionally.
Build a culture focused on long-term relationships and post-purchase follow-up rather than transactional selling.
Represent the brand professionally at appointments, events, and community and networking activities.
Build local relationships that generate brand awareness and new client opportunities.
Coach the team to use inventory information to maximize selling opportunities.
Support product searches, transfers, reservations, holds, and special orders; participate in cycle counts and physical inventories.
Identify aged inventory, low-stock products, high-demand items, and client-specific opportunities, and escalate discrepancies.
Uphold visual merchandising standards and maintain a client-ready sales floor and back-of-house.
Ensure the team follows POS, cash handling, inventory, loss prevention, safety, and security procedures.
Support opening and closing procedures and accurate processing of returns, exchanges, transfers, repairs, and alterations.
Balance operational responsibilities with a strong sales floor presence.
Partner with the Store Manager and Assistant Store Manager to achieve store objectives.
Communicate sales, client, inventory, and talent insights to Store Management.
Collaborate with Visual Merchandising, Operations, Retail Training, CRM, and Merchandising to execute company initiatives at store level.
Represent the sales team's needs and provide constructive feedback to leadership.