Community Manager - The Ravinia

Greystar•San Antonio, TX

5d•$65,000 - $72,000•Onsite

About The Position

The Community Manager manages day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to budget development and financial performance, oversees rent collection and expenses, reviews vendor invoices, and manages lease enforcement. It analyzes market and economic trends and implements marketing and leasing strategies to meet occupancy and revenue goals. The Community Manager also supports resident satisfaction and retention, ensures property standards are maintained, supervises and develops staff, and assists with the client/owner relationship. For California positions, the role also uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role is based in an office environment with frequent possible exposure to outdoor conditions. Local travel may be required for bank deposits, training, outreach events, and other job duties. The salary range is $65,000–$72,000, with potential bonus eligibility depending on role and performance. Benefits for full-time employees include insurance coverage, paid time off, onsite housing discounts for eligible onsite team members, retirement matching, paid parental leave, fertility reimbursement, and other programs.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices by verifying work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and addressing service issues.
Ensure maintenance staff meet Company standards for responding to and completing resident service requests.
Conduct property inspections and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned duties.
In California, manage the lease process using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for eligible onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses in corporate positions, or weekly, monthly, and/or quarterly bonuses in onsite property positions.