Community Manager - The Ravinia

Greystar Management Services•San Antonio, TX

3d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, activities, and resources, to meet budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and marketing activities, and promotes resident satisfaction and retention. The role supervises property staff, monitors property condition and maintenance service, and supports the client or owner relationship through meetings, tours, and performance updates. It also involves completing accounting, financial, administrative, and other reports. California-based Community Managers additionally use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue goals by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify certificates of insurance, code charges, and coordinate communications with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; issuing required notices; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and addressing service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Conduct property inspections and take action to ensure property grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
Support the client or owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.